YOUR SAFETY IS OUR BIGGEST CONCERN
This is the most important aspect of our courses and something we take very seriously. The greatest benefits and rewards to you will come from the most challenging tasks and adventures. Our job is to ensure that the challenges we introduce you to and the services we provide are as safe as possible. We have professional and experienced staff to provide a fully supported course.
Through experience, we know where the dangers are, and as a result of risk assessments and constant awareness we do all that is possible to keep you safe and well. We choose our courses carefully to ensure that they are strategically located close to approved medical facilities and have medical and emergency procedures to ensure you receive the best standard of care possible.
Our courses are located in safe and secure areas, and through our strong relationship with the local communities we benefit from a high degree of local security. To complement this we employ our own security team to maintain a 24-hour presence.
KENU has a whole team working to make your course a success. Our educators, instructors and guides, all are backed up by international certifications. WFR (Wilderness First Responder), SWF (Swift Water Rescue), PADI Instructor, LNT (Leave no Trace Trainer), ASEGUIM (Asociación Ecuatoriana de Guías de Montaña), ACA (American Canoe Association), AEE (Assessment in Experiential Education)
Every one of our programs will be accompanied by a professional and experienced course manager who will play a pivotal role in keeping your experience safe and successful. Your course manager is responsible for managing the safety of your team, facilitating the personal development of each student and coordinating the day-to-day logistics of the course.
The majority of courses have good mobile phone signal. Where signal is poor we support this with VHF radios or satellite phones where possible. Remote camp sites also have a driver and vehicle on standby at all times.
24-hour Emergency Support
We are on call 24/7. This ensures we can always respond immediately to an incident. We have extensive risk assessments for each location, they are reviewed annually. We also provide the lead teacher from every group with an opportunity to undertake a one-week teacher training visit to our camps sites and projects before the course so that they can undertake their own risk assessments.
Mountain Expedition Safety
Our mountain technical expert is a qualified International Mountain Instructor and advises us on best practice for all aspects of our treks, including emergency response protocols, professional guides will accompany your mountain expedition. Embarking on any trek is a challenge that requires a level of physical fitness, and awareness of the risks posed by high altitudes. We recommend that you do plenty of exercise and have a physical check up for overall fitness before taking part.
Water Expedition Safety
Our water technical expert is a qualified International Water Instructor and advises us on best practice for all aspects of our water expeditions, including emergency response protocols, professional guides will accompany your water expedition. Embarking on any water activity is a challenging and serious endeavour that requires a level of physical fitness, and awareness of the risks posed by water tempetures. We recommend that you do plenty of exercise and have a physical check up for overall fitness before taking part.
Insurance & Emergency
Through your course, our policy is to provide an Emergency Assistance Insurance (EAI). They are there to assist you in a medical emergency, is included in the cost of your program and is provided by Ecuaprimas. They are experts in emergency medical response in the unlikely event that someone is hospitalised to ensure they receive the best possible treatment.
Vehicles & Transport
We have a comprehensive vehicle safety policy to ensure all the vehicles you travel on are road worthy and checked against international standards. Our drivers are also carefully selected and fully trained. Where we do have to outsource transport to third party providers, we have strict policies in place to ensure they meet our stringent high standards.