YOUR SAFETY IS OUR
This is the most important aspect of our programs and something we take very seriously. Our job is to ensure that the challenges we introduce you to and the services we provide are as safe as possible. We have professional and experienced staff to provide a fully supported program.
Through experience, we know where the dangers are, and as a result of risk assessments and constant awareness we do all that is possible to keep you safe and well. We choose our programs carefully to ensure that they are strategically located close to approved medical facilities and have medical and emergency procedures to ensure you receive the best standard of care possible.
Our programs are located in safe and secure areas, and through our strong relationship with the local communities we benefit from a high degree of local security.
Kenu has a whole team working to make your program a success. Our educators, instructors and guides, are backed up by international certifications.
WFR (Wilderness First Responder), CPR (Cardiopulmonary Resuscitation), IRF (International Rafting Federation), SWF (Swift Water Rescue), PADI (Professional Association of Diving Instructors), LNT (Leave No Trace), ASEGUIM (Asociación Ecuatoriana de Guías de Montaña), EE (Master in Environmental and Experiential Education)
Every one of our programs will be accompanied by a professional and experienced program manager who will play a pivotal role in keeping your experience safe and successful. Your program manager is responsible for managing the safety of your team, facilitating the personal development of each participant and coordinating the day-to-day logistics of the program.
COMMUNICATION + 24 - HOUR EMERGENCY SUPPORT
The majority of programs have good mobile phone signal. Where signal is poor we support this with VHF radios or satellite phones where possible. Remote camp sites also have a driver and vehicle on standby at all times. We are on call 24/7. This ensures we can always respond immediately to an incident. We have extensive risk assessments for each location, they are reviewed annually.
Our mountain technical expert is a qualified International Mountain Instructor and advises us on best practice for all aspects of our treks, including emergency response protocols, professional guides will accompany your mountain expedition. Embarking on any trek is a challenge that requires a level of physical fitness, and awareness of the risks posed by high altitudes. We recommend that you do plenty of exercise and have a physical check up for overall fitness before taking part.
Our water technical expert is a qualified International Water Instructor and advises us on best practice for all aspects of our water expeditions, including emergency response protocols, professional guides will accompany your water expedition. Embarking on any water activity is a challenging and serious endeavour that requires a level of physical fitness, and awareness of the risks posed by water temperatures. We recommend that you do plenty of exercise and have a physical check up for overall fitness before taking part.
VEHICLES AND TRANSPORT
We have a comprehensive vehicle safety policy to ensure all the vehicles you travel on are road worthy and checked against international standards. Our drivers are also carefully selected and fully trained. Where we do have to outsource transport to third party providers, we have strict policies in place to ensure they meet our stringent high standards.